DonorLume — Terms of Service

Last Updated: May 11, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of DonorLume ("the Service"), a donor intelligence platform operated by Vibrant Causes, LLC ("Vibrant Causes," "we," "us," or "our"), an Indiana limited liability company.

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

DonorLume is a web-based donor intelligence platform that provides:

• Prospect Discovery: Search and analysis of publicly available IRS 990 and 990-PF nonprofit tax filings.
• Lapsed Donor Scoring: Upload and scoring of donor lists to identify reactivation candidates.
• AI Outreach Studio: AI-assisted generation of personalized donor outreach communications.
• Dashboard and Reporting: Aggregated views of prospect and donor data for your organization.

The Service is provided on a software-as-a-service (SaaS) basis. Features, functionality, and availability may change over time as we improve the platform.

3. Accounts and Registration

To use the Service, you must create an account by providing a valid email address, a password, and information about your organization. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your password secure and confidential.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at support@donorlume.com if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Subscription Plans and Payment

4.1 Free Tier

We offer a free tier with limited functionality. No payment information is required for the free tier.

4.2 Paid Plans

Paid subscription plans ("Paid Plans") provide additional features and higher usage limits. Paid Plans are billed monthly through our third-party payment processor, Stripe. By subscribing to a Paid Plan, you agree to pay the applicable fees.

4.3 Billing

• Paid Plans are billed in advance on a monthly basis.
• Your subscription automatically renews each month unless you cancel before the next billing date.
• All fees are in U.S. dollars unless otherwise stated.
• Prices may change with 30 days' advance notice sent to your account email.

4.4 Cancellation

• You may cancel your Paid Plan at any time through your account settings or by contacting support@donorlume.com.
• Cancellation takes effect at the end of your current billing period. You retain access to Paid Plan features until then.
• After cancellation, your account reverts to the free tier. Your data is preserved and remains accessible under free tier limits.
• We do not offer refunds for partial billing periods, except where required by law.

4.5 Payment Processing

Payment processing is handled by Stripe, Inc. We do not store your credit card information. Your use of Stripe is subject to Stripe's terms of service and privacy policy.

5. Your Data

5.1 Data Ownership

You retain full ownership of all data you upload, create, or store through the Service ("Your Data"), including but not limited to donor lists, prospect notes, outreach drafts, and organization information. Vibrant Causes does not claim ownership of Your Data.

5.2 License to Operate

By using the Service, you grant Vibrant Causes a limited, non-exclusive license to access, store, process, and display Your Data solely for the purpose of providing and improving the Service. We will not use Your Data for any other purpose without your explicit consent.

5.3 Data Isolation

The Service operates on a multi-tenant architecture with strict data isolation. Your Data is logically separated from other organizations' data. No other user or organization can access Your Data through the Service.

5.4 Data Portability

You may export Your Data at any time through the Service's export functionality or by contacting support@donorlume.com. We will provide your data in a standard, machine-readable format (such as CSV) within a reasonable timeframe.

5.5 Data Deletion

You may request deletion of Your Data at any time by contacting support@donorlume.com. Upon receiving a verified deletion request, we will delete Your Data from our active systems within 30 days. Backups may retain Your Data for up to 90 additional days before being purged.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection and anti-spam laws (CAN-SPAM, TCPA, CCPA, GDPR where applicable).
• Upload data you do not have the right to use or process.
• Send unsolicited communications to individuals who have opted out of receiving communications from your organization.
• Attempt to access another organization's data or accounts.
• Interfere with the security, integrity, or performance of the Service.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Resell, redistribute, or sublicense access to the Service without written permission from Vibrant Causes.
• Use the Service to engage in any form of harassment, fraud, or deceptive practices.

We reserve the right to suspend or terminate accounts that violate these provisions.

7. AI-Generated Content

7.1 Nature of AI Content

The AI Outreach Studio uses artificial intelligence (Claude, developed by Anthropic) to generate draft communications. AI-generated content is provided as a starting point and should be reviewed by a human before being sent.

7.2 Your Responsibility

You are solely responsible for reviewing, editing, and approving all AI-generated content before sending it to any recipient. Vibrant Causes is not responsible for the accuracy, appropriateness, or effectiveness of AI-generated drafts.

7.3 No Guarantee

AI-generated content may contain errors, inappropriate suggestions, or inaccurate references. We do not guarantee the quality, accuracy, or suitability of any AI-generated content for your specific use case.

8. Third-Party Services and Data Sources

8.1 ProPublica Nonprofit Explorer

Prospect Discovery utilizes data from the ProPublica Nonprofit Explorer, which provides publicly available IRS 990 filing data. This data is sourced from public records and is not proprietary to Vibrant Causes. We do not guarantee the accuracy, completeness, or timeliness of IRS filing data.

8.2 Third-Party Infrastructure

The Service relies on third-party infrastructure providers including, but not limited to, Vercel (hosting), Neon (database), Stripe (payments), and Anthropic (AI). Your use of the Service is also subject to the terms and policies of these providers.

9. Intellectual Property

9.1 Our Property

The Service, including its design, code, features, branding, and documentation, is the intellectual property of Vibrant Causes, LLC. These Terms do not grant you any ownership interest in the Service itself.

9.2 Feedback

If you provide suggestions, feature requests, or other feedback about the Service, you grant Vibrant Causes a non-exclusive, royalty-free, perpetual, irrevocable license to use and incorporate that feedback into the Service without obligation to you.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy or completeness of any data provided through the Service, including IRS filing data.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIBRANT CAUSES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Vibrant Causes, LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.

13. Modifications to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your account before the effective date.

14. Termination

14.1 By You

You may terminate your account at any time by canceling your subscription and contacting support@donorlume.com.

14.2 By Us

We may suspend or terminate your account if you violate these Terms, fail to pay applicable fees, or if we discontinue the Service. We will provide reasonable notice where possible.

14.3 Effect of Termination

Upon termination, your right to access the Service ceases. You may request export of Your Data within 30 days of termination. After 30 days, we may delete Your Data in accordance with Section 5.5.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law provisions. Any disputes arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Hamilton County, Indiana. You consent to the personal jurisdiction of such courts.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vibrant Causes regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

17. Contact Us

If you have questions about these Terms, please contact us:

• Email: support@donorlume.com
• Company: Vibrant Causes, LLC
• Location: Indiana, United States